Terms of Service

1. Definitions

“Customer” means the individual or entity that registers for or pays for the Services (including any organization you represent). “User” means anyone accessing the Services under Customer’s account. “Content” means text, files, prompts, outputs, and other materials submitted to or generated through the Services.

2. Eligibility

You must be at least the age of majority in your jurisdiction and capable of entering a binding contract. If you use the Services on behalf of an organization, you represent that you have authority to accept these Terms on its behalf.

3. Accounts and organizations

You must provide accurate registration information and keep credentials confidential. You are responsible for activity under your account and for Users you invite. Organization administrators may have additional controls (roles, invitations, integration settings). You will promptly notify us of unauthorized access or security incidents affecting your account.

4. The Services

We grant Customer a non-exclusive, non-transferable right to access and use the Services during the subscription or trial term, subject to these Terms and any order form or plan limits. Features may change as we improve the product; we will not materially reduce core functionality of a paid plan without reasonable notice unless required for security, law, or third-party integration changes outside our control.

5. Customer Content and license

As between you and us, you retain rights in your Content. You grant us a worldwide, royalty-free license to host, process, transmit, display, and create derivative works (such as embeddings or formatted previews) only as needed to provide, secure, and improve the Services—including training or fine-tuning only if we obtain your separate, explicit consent or provide a clear in-product opt-in for that use. Unless we state otherwise, we do not use your private workspace conversations to train generalized models.

You represent that you have all rights necessary to submit Content and to connect third-party integrations, and that doing so does not violate third-party terms or law.

6. Acceptable use

You agree not to:

• Violate law or infringe others’ intellectual property, privacy, or publicity rights;
• Attempt to probe, scan, or test vulnerabilities without authorization, or bypass security or access controls;
• Reverse engineer the Services except where applicable law permits despite this limitation;
• Use the Services to develop competing models or services by systematic scraping or extraction of our UI or APIs outside documented allowances;
• Send malware, spam, or deceptive content, or engage in harassment or hate speech;
• Use the Services for high-risk activities (for example medical diagnosis, legal advice, or safety-critical control systems) without appropriate human oversight and compliance with industry rules; or
• Misuse connected integrations in violation of those providers’ terms.

We may suspend or terminate access for violations or credible risk of harm.

7. Third-party integrations

Optional integrations are provided for convenience. Third-party services are governed by their own terms and privacy policies. We do not warrant third-party availability or accuracy. If a provider changes or revokes access, related features may degrade or stop without liability to us beyond what these Terms expressly require.

8. AI outputs and reliance

The Services may use artificial intelligence to generate responses. Outputs may be incorrect, incomplete, or biased. You are solely responsible for evaluating outputs and for any decisions or actions you take based on them. Do not rely on the Services as a substitute for professional advice unless a separate written agreement explicitly provides otherwise.

9. Fees and trials

Paid plans, usage limits, and payment terms are described at checkout, in an order form, or in-product. Unless stated otherwise, fees are non-refundable. Trials convert to paid plans according to the terms shown when you enroll. Taxes are your responsibility except where we are required to collect them.

10. Intellectual property

We and our licensors own the Services, software, branding, and documentation, excluding your Content. No rights are granted except the limited license in Section 4. Feedback you provide may be used without obligation or compensation to you.

11. Confidentiality

Each party may receive non-public information from the other. The recipient will use reasonable care to protect it and use it only for the purpose of the Services, subject to standard exceptions (public domain, independent development, legal compulsion).

12. Termination

You may stop using the Services at any time. We may suspend or terminate access for breach, risk, non-payment, or extended inactivity as described in product policies. Upon termination, your right to access ceases; we may delete Content after a reasonable retention period except where law requires retention. Sections intended to survive (including disclaimers, limitations, indemnity, and dispute resolution) will survive.

13. Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.

14. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL OUR AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THE SERVICES EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICES IN THE TWELVE MONTHS BEFORE THE CLAIM OR (B) ONE HUNDRED U.S. DOLLARS (US$100). WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOST PROFITS, DATA, OR GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS; IN THOSE CASES OUR LIABILITY IS LIMITED TO THE FULLEST EXTENT ALLOWED BY LAW.

15. Indemnity

You will defend and indemnify us and our affiliates, officers, and employees against any third-party claims arising from your Content, your use of the Services in violation of these Terms, or your violation of law or third-party rights, and pay reasonable attorneys’ fees and damages finally awarded or agreed in settlement.

16. Export and sanctions

You may not use or export the Services in violation of export control or sanctions laws. You represent that you are not located in, or ordinarily resident in, a country or region subject to comprehensive embargoes where use would be prohibited.

17. Governing law and disputes

These Terms are governed by the laws of the State of Delaware, excluding conflict-of-law rules, unless mandatory consumer protections in your jurisdiction require otherwise. Exclusive venue for disputes will be the state and federal courts located in Delaware, and you consent to personal jurisdiction there—subject to any non-waivable rights you may have to bring claims in your home courts.

Note for counsel: Replace governing law, venue, and any arbitration clause with the approach appropriate for your company and customers.

18. General

These Terms constitute the entire agreement regarding the Services and supersede prior understandings on the subject. If a provision is unenforceable, the remainder stays in effect. Failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger or sale of assets.

19. Changes

We may modify these Terms by posting an updated version and updating the effective date. For material changes to paid customers, we will provide reasonable advance notice when practicable. Continued use after the effective date constitutes acceptance; if you disagree, stop using the Services.

20. Contact

For questions about these Terms, reach us via the contact page.